Skip to content

Returns and refunds

Our products are made from natural, recycled resources and may thus have natural characteristics and other irregularities which are not manufacturing faults. 

However, Wood Saints prides itself on its high quality products and first class service, so if you are at all not happy with your purchase please do not hesitate to contact us on 01902 556683 to discuss.

If you have changed your mind about a purchase

You must return it in its original condition within 14 days.  We will be happy to give you an exchange or a credit note for the full amount.  No refunds or exchanges will be given on Bespoke or Commercial orders unless there is a manufacturing defect.

If you believe your order has been damaged in transit

You may return goods totally free of charge by notifying us at the time of delivery by our delivery team and allowing the delivery team to bring the goods back with them.

A refund for the returned goods will be given and any delivery costs you have paid to us will also be refunded.  If it is not possible to notify us at the time of delivery, then you should contact us within 7 days on 01902 556683 to arrange a replacement, repair or refund.

Items faulty on arrival

If you believe there is a manufacturing fault with your order, please call us as soon as possible on 01902 556683

Under the 1974 Sales of Goods Act you have a statutory right to return a product within 4 weeks and get your money back if it is found to be faulty. 

Reclaimed timber has certain natural characteristics such as shrinkage, swelling, hairline cracks and minor movement due to changes in temperature and humidity. These may appear and disappear with the changing weather conditions.

This will not affect the durability, serviceability or lifespan of your furniture and normal movement within wood is completely normal. These natural movements are not manufacturing defects and are therefore not covered under this returns policy.


Please contact us on 01902 556683 or email if you have any complaints.